Intercontinental Hotel & Resorts-boenden i Shenzhen

From pre-arrival coordination through the entirety of our three-day stay at the InterContinental, Lcey provided exceptional, personalized service that truly defined our experience. Her proactive communication ensured a seamless check-in, and her vibrant, positive energy was a constant throughout our visit. Lcey embodies the pinnacle of hospitality—her attention to detail, warm professionalism, and genuine care made us feel not just accommodated, but genuinely valued. She is a tremendous asset to your team and the primary reason we look forward to returning.

The hotel is so spacious and comfortable. Don’t miss their breakfast. The spread is superb. All the service members are very helpful and polite. Their concierge service is very efficient and personal. I like to praise Front desk Sherry. Her extended service to me and my two children was excellent. She looked after us so well and constantly checked on our needs. We will definitely be back…

Although the resort was extremely pricy, the upgrade from the suite to the terrace absolutely blew our minds! The expansive water view from the terrace is unbelievable! The room was clean and the cleaning staff was extremely accommodating, as was reception. The only concern is an issue where some guests were smoking nearby our room (and even in the hallway) and the smoke was billowing into our room even with our door closed! We wish they would have investigated the issue instead of simply sending a cleaner to spray deodorizer in our space because I suffer from allergies. Other than that, there were no major issues. Also, the buffet was delightful and varied! We would be happy to return to the resort. The gym, indoor and outdoor pools, and the beach were excellent, too!