Hotel Fort Canning Singapore

I stayed at this hotel for two nights with my girlfriend, and unfortunately, the service did not meet the expectations of a five-star establishment. Our stay included a complimentary high tea, but the experience was far from seamless. When we arrived for high tea, no menu was provided, and a waiter simply asked what we wanted to drink—without offering any options. No one explained what would be served, so we were left guessing as a box of assorted pastries and snacks arrived. When we asked about the items, even the waiter wasn’t sure what they were. Beyond this, several other issues stood out: 1. Room Condition: Upon checking in, the air conditioning was weak, and the floor was noticeably dusty in the corners. 2. Bathroom Maintenance: The rain shower knob was already loose and ended up breaking when I tried to turn it (likely due to previous damage). To their credit, a staff member came and fixed it quickly. 3. Slow Service: I requested cutlery to be sent to the room, and after 30 minutes of waiting, I had to call again. It finally arrived 15 minutes later—meaning I waited 45 minutes for basic utensils. 4. Unreliable Service Requests: I requested ice around 3:30 PM and was assured it would be delivered. After waiting 45 minutes, nothing arrived. I called again around 6–7 PM, and still, no one showed up. Eventually, I had to go downstairs myself, only to find no staff anywhere. The only way I could get ice was by walking to the restaurant. To be fair, the overall experience was still okay—just definitely not up to five-star standards. Room: 3.5/5, Service: 2/5. * service being 2/5 bc although help wasn’t always available, when it was, the staff were rather friendly. For a luxury hotel, the lack of communication, service delays, and basic maintenance issues were disappointing. While there were some helpful staff members, the overall experience fell short of expectations. Honestly this place has so much potential, with proper managment of amenities and staff, really think this place could be a big hit.

Perfect location, but the facilities do not match to 5-stars. Flooding at toilet once showering

Recently sold to Dubai interests and is currently being run in caretaker mode.give it a miss for 2025 and check back later to see if it hasn’t bed. Completely ruined from the way it was (which was great).

Had a second enjoyable stay at Hotel Fort Canning as a couple. Service was overall hospitable and friendly, great props to the staff. Thanks for the stay.

A charming heritage hotel. But no restaurant open  for dinner, no tissues or spare toilet roll. We were signed for breakfast but the message was not received.  facilities, but not quite there as yet.

Hotel Fort Canning is situated in the centre of Singapore, if you know the footbridge to MRT it is just a short 10-minute walk to Dhoby Ghaut MRT with three lines operating in the station. You can get to anywhere you like within short distance, including Clarke Quay, Istana and (obviously) the park. It can be slightly inconvenient if you have luggage with you, so what we did was to take a grab ride on our way to and from the airport. Extremely spacious, but the air-conditioning was loud at night and some of us could not fall asleep on the first day. Also, water pressure is slightly inconsistent and little water flows from the shower and the tub, but the issue was minor and it did not deter us from staying here for the next visit.