Hotel Testa

"The hotel is nice, the location is great, and that's where the positives end. I'll start by saying that we arrived for Easter and booked at the beginning of the year to have a room with a "sea view" from the garden. We entered the room and the first thing we were disappointed with was the view of a dingy square and a parking lot at the back of the hotel. I immediately went to the reception desk to report that it wasn't our room. The lady apologized, saying there must have been a change and someone else must have been given our room due to a "window." The room was currently fully booked and there was nothing she could do about it. We had to wait until Monday for our room to become available, and then we could change rooms. It was a Saturday, a public holiday, so I didn't want to make a fuss. I understood the situation. The manager was supposed to come on Monday to discuss compensation for this inconvenience. On Monday, I was told that the only thing they could do was change us to a room with a SIDE sea view, so it still wasn't the one we were supposed to have, but okay. As for compensation, nothing. When I found out, the room was the same standard, so I shouldn't have to upgrade, so I should be happy with what I got. Ignoring the fact that the room I booked was more expensive than the basic room, and I was especially interested in a sea view, which is why I decided to stay at this hotel, the hotel staff clearly doesn't care about any prior arrangements and simply washes their hands of it. As compensation, the manager offered us coffee in the restaurant, which is ridiculous, how a five-star hotel treats customers. After calling the manager, I was offered a 50% discount on a meal in the restaurant as compensation. On Monday at 5 PM, I received this information as I was leaving the hotel for dinner. I didn't take up this offer on Monday, so I said I'd take advantage of it on Tuesday. I arrived at noon to inform her that I would take advantage of this offer, and the manager laughed in my face, saying the restaurant was closed today and I could have used it yesterday, claiming she'd informed me about it. The level of service was pathetic for a place that claims to be five-star. For me, this categorization completely deviates from the norm, from the breakfasts, which were increasingly poor each day, to the issues with the bicycle equipment and sauna not working properly. I've been in Sopot eight times a year for 10 years, so I know every good hotel above 4*. This time, I chose the Hotel Testa, and based on how they treated me as a guest, I know for sure I won't be returning. Because a hotel isn't just about the building, the location, and the amenities; it's also about a sense of comfort, a friendly atmosphere, and a desire to return to the same place. The only member of staff who is competent, professional, and customer-friendly is the receptionist, Maryna."