Castle Hotel

"Single female travelling for business. Check in was straight forward & friendly, Was given a room at the back of the hotel with no window, bedroom door was open on arrival and room was dirty and stank of smoke. Bathroom was damp with peeling paint. No TV on bracket... turned straight back to reception and explained, nice young man apologised and I was given a new room with big windows and a nice view of the hills, however room did not lock from the inside, the corridors and room smelt stale smoke. I reluctantly put up with it as early evening and I had an event to run the next day. The company will not be using your hotel in future. Some of the management feedback in relation to complains is pure ego driven ‘man baby’ energy and dangerously dismissive. Grow up and take accountability for your establishment."

Howfield Hotel

"Utan receptionen öppnar du din egen dörr.Geografisk plats är mycket dold, inte bra att hitta.Att se den vita märkesdörren på gatan är att gå in.Utan en hiss är det obekvämt att flytta bagage upp och ner."

James' Place at the Taff

James' Place at Brynawel

"The room was well decorated clean and well presented as shown in the photos. We received good communication with the provider who also recommended lots of local restaurants and provided tips on climbing Pen Y Fan. Based on the recommendations we had a well planned trip and enjoyed meals at the tea room and local restaurant as suggested. Pricing was fair and this was close enough to easily access Pen Y Fan although there wasn’t too much too do in Merthyr itself."

James' Place @ Pontmorlais

"I had a very disappointing experience with this owner and the room they were letting. From the moment I walked in, there was a strong smell of mold and musk. Upon inspection, I noticed significant dampness and mold on the walls near the window. Additionally, the listing on *********** mentioned that dogs stay for free, but I later received emails stating there was a £20 cleaning fee for my dog. This inconsistency was frustrating. Due to health concerns about the dampness, I decided not to stay in the room and requested a refund. The owner refused, claiming I never showed up, even though I had communicated my concerns. I ended up without accommodation and lost my money. Furthermore, the room had a fake partition wall behind the bed, with gaps and flaking paint that exposed even more dampness. Overall, the experience was extremely disappointing. I would strongly advise anyone considering renting a room from this person to think carefully about their health and well-being. I would not recommend staying here."