"This hotel is not far from Huangguoshu Scenic Area. The overall facilities are well-maintained, and the service attitude is good. The dedicated concierge was responsive. The breakfast was simple but filling. However, the shuttle service was a bit lacking. Since the hotel usually only has one vehicle for round trips between the hotel, the scenic area, and station transfers, the shuttle duties are quite heavy. Therefore, it's even more crucial to arrange the transfer order logically, especially for station drop-offs. On the morning of my second day, I had a reservation for Shuilian Cave from 8 am to 10 am, so I pre-booked the shuttle to the scenic area. But when I went down to get in the car, the front desk told me there were guests who needed to be dropped off at the station, and asked me to wait a moment, which I agreed to. On the morning of the third day, I had to catch a 10 am bus to Xijiang, so I specifically booked the shuttle for 8:20 am the night before. The concierge also confirmed my reservation. At 8:10 am on the third day, I contacted the front desk, and they replied that the driver was currently dropping off guests and would call me when he returned. At 8:15 am, we went downstairs early. The front desk then told me that there was a family ahead of me who hadn't booked but wanted to go to the scenic area, and because they were waiting earlier than me, I would have to wait. I informed them that I had booked the 8:20 am shuttle last night. The front desk acknowledged this but said they couldn't turn away guests who showed up. At this point, the problem was already evident. The hotel's website clearly states that shuttle service requires a two-hour advance reservation. Given this, shouldn't booked reservations be prioritized? The front desk then said that our two families could fit in one car and asked if we could go together, which I agreed to. However, because we were going in different directions, the other family clearly had no intention of letting us ride with them. The driver actually returned past 8:40 am. As soon as the car arrived, that family immediately rushed in and took the front seats. We had luggage, and the elderly person had difficulty walking, so it was impossible for us. The driver knew we were in a hurry to get to the station and tried to negotiate with them to let him drop us off first, but they refused to get out. At this point, the manager came out. After understanding the situation, he found another driver who finally took us to the station. He dropped us off at the Huangguoshu Tourist Center, and we arrived at the station around 9:50 am. We rushed over anxiously, only to be told we needed to go to another station to catch the bus. All this rushing left the elderly person exhausted. I had originally planned to arrive almost two hours early precisely because the elderly person had difficulty walking and I needed to factor in luggage and security checks, but I almost missed my bus due to the shuttle issue. I have two suggestions: 1. Since your website clearly states that shuttle service requires a two-hour advance reservation, this rule must be followed. You can prioritize booked guests and then have unbooked guests wait in line for the next available shuttle. 2. The front desk should allocate reservation times reasonably based on the round-trip duration of the vehicle, instead of telling guests the car is still en route when their reservation time arrives."

"Stor"

"Kära personal, även de kan inte tala engelska.De är mycket hjälpsamma och trevliga.Min mamma och pappa är mycket glada med hotellföraren på onsdag 12/11/25.😊"

"- Bra."

"Det finns en utsökt miljö, bosshuset har en terrass som kan se solen, sängen är ren och mjuk, ljuset är bra, ljud isolering, kläderna är lugna och återställs, det är värt att fylla.Det finns en liten matgata på 100 meter från utgången.Bosshuset är bra service och presenterar oss många lokala specialiteter."

"Staying in this B&B hidden in the forest is a truly healing journey. 🌳 The environment is stunning. Just opening the window opens to a lush forest. You’re woken up by birdsong in the morning and fall asleep to the sound of insects in the breeze at night. It’s like completely escaping the hustle and bustle of the city. It’s so relaxing. The room is cozy. The stone-style design blends in with nature. The bedding is comfortable and the details are perfect! The terrace or floor-to-ceiling windows overlook the greenery, and you can’t stop taking photos. From check-in instructions to local travel recommendations, everything is very thoughtful. They also prepare welcome snacks or coffee, making you feel like a friend! If you’re tired of the fast-paced life, coming here to breathe in some fresh air, relax, and unwind is perfect. I’ll definitely come again!"

"Detta hotell är perfekt, nära scenic center.Frukost var bra.Närliggande restauranger alla inom gångavstånd."

"Min grupp hade tio medlemmar, vi bokade rum med tre dagars vistelse.Det var underbart.Allt ligger inom våra förväntningar.Hotellet hjälper oss till och med att ta oss till bussterminalen.Väldigt uppskatta personalen för deras vänliga tjänster."

"The boss is super nice and the room is very clean and tidy. He also sent us to the entrance of the scenic spot, and after we finished the tour, he also sent us to the station to take the bus. The boss was also a super talkative person👍👍👍"