The location is very convenient, right off route 1 south. We arrived very late and with the incorrect booking date. The lady at the service desk was extremely helpful and managed to rebookd a room at the spot. Thank you to trip.com.
They also allowed us to have a late check out. Again have to praise the friendliness of the service desk.
The room assigned was not set up properly so we got an upgrade.
Room is clean by there are no slippers, no shower cap, tooth brush etc. Kind of disappointed.
I really loved the hotel. However, my room was directly above a conference room where high school celebrations were loud and disturbing. The music was thumping, the microphones screamed, and I found it difficult to rest. The first night was supposedly a dress rehearsal for the event. I called the front desk where it was explained what was going on. The second night I called the desk again to ask what time the noise was going to stop. I was told there’s nothing that can be done about it. I’d love to give you a good review, but that kind of noise in a hotel such as the Madison really is unfortunate and disappointing. Manager in the pub was awesome. Ricky at the front desk was amazing. I had driven from NH for my best friend’s celebration of life which was held in the conservatory, but I was so exhausted that I really wanted to sleep. The loud music and loudspeakers made it impossible.
We are not satisfied with the Front Desk Service. The staff in charge does not seem to be damiloar with group bookings and how additional group charged were arrived. Our booking consisting of four rooms was not organized thus causing a lot of confusions and miscommunications. Keycards and room assignments/charhes were interchanged. The rooms were old/ outdated
I absolutely love this location. It's very welcoming, quite, etc. Breakfast was very plentiful. Staff are excellent. I will definitely come again. Plus love the pet friendliness.
I had an amazing stay at [Hotel Name]! The moment I walked through the door, I was greeted by the friendly and efficient front - desk staff. They checked me in quickly and provided all the necessary information with great patience.My room was spotless and beautifully decorated. The bed was extremely comfortable, ensuring a great night's sleep. Overall, I highly recommend this hotel to anyone looking for a comfortable, convenient, and enjoyable stay.
LLB1170The hotel service is very bad. Takes so long just check in when I was the only one checking in at that time. It was at 1 am checked in. They gave me a room in which someone is already inside the room. So they apologize and gave me free upgrade to suite room. Finally can get a room at almost 3am. It was very sucks.
RR YoussefThe staff were professional and welcoming, the room was clean and comfortable, and the amenities met all expectations for a convenient airport hotel stay. The shuttle service to the airport was timely and reliable, which made travel stress-free. The food excellent and was great chief.
GGästanvändareThis hotel is the best option if you have an early flight at EWR. The location is perfect: it is right on the airport grounds. The free shuttle is very convenient; it runs every 15 minutes to all terminals. I stayed in the King Room and the bed was very comfortable. The room was clean and quiet. The food is a bit expensive, but the convenience is worth it. It is a solid choice for travelers.
GGästanvändareFantastiskt hotell, härligt läge med den bästa utsikten över Manhattan på kvällen, enkel åtkomst med 10 minuters färjetur var 20:e minut, rummen var stora med 2 TV-apparater, italiensk restaurang på plats serverade utsökta måltider, personalen var mycket vänlig och artig, även bussförbindelse utanför hotellet för billigare resor till Manhattan. Superb överlag.
AAmerican Dude in ChinaThis is a well located, reasonably priced property. A big shout out to the bartender and the breakfast staff. They went out of their way to make me feel at home. Also, this is a large hotel and might be challenging for anyone with mobility issues. Interestingly, from the main lobby, it’s quite a walk to the nearest elevator. I do think they need to streamline the check in. They were training a new employee, which I have no issue with. There was one employee being trained and two others showing him what to do. When I arrived, there were more than twenty people in line. That was the only check in option. We all waited (patiently!) while each person was checked in at a snail’s pace. There was no “bear with us” or $5 off a drink for the extra wait. This falls far short of the Hilton brand as I know it.
GGästanvändareThe hotel was easy to get into, parking was convenient and easy to navigate. The building and decor was beautiful and clean. We dont gamble but the casino looked nice. Got the room because prior reviews said the beds were comfortable. Our bed was not great, seemed pretty typical for a hotel. The shower was nice, strong water pressure. I would say it was a bit too hot… even on the lowest temperature setting I was hot, and I like really hot showers. Lots of food options, albeit pricey. Loved the ocean view from the 40th floor. Had an issue with our keys- had 2 different reservations because Friday night was sold out at hotel so had to go online for the second night. Somehow we got checked out in the middle of the night and our keys got deactivated without our knowledge so we got locked out of the room. Staff resolved fairly promptly.
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