Courtyard by Marriott Sugar Mountain Banner Elk

"We recently stayed at this brand-new property, and while it is experiencing a few expected opening growing pains, the exceptional service more than made up for it.Upon check-in, we discovered the air conditioning in our original room was not working. The front desk team handled the situation flawlessly and immediately turned a negative into a positive.Special recognition goes to Lola, Sam, Alaina, and Alandra. They were absolutely amazing, incredibly accommodating, and went above and beyond to resolve our issue by proactively upgrading us to a beautiful complimentary room.The hospitality shown by these four individuals is a testament to the high standards Marriott aims for. New hotels always have minor kinks to iron out, but with a stellar staff like this, guests are in excellent hands. We will definitely be back!"