"Bra erfarenhet!"

"This isn’t your average bad hotel. The staff seemed to go out of their way to be rude and unhelpful, making our stay at Hotel Ferrara a truly dreadful experience. The problems started even before we checked in. On the day of our arrival, we had a flat tire during a storm about 10 miles outside of town and called the hotel to ask whether they could tell us which taxi service served the area we were in so that we could reach the hotel. The hotel reception was quite unhelpful, telling us to search on Google. Gee, I wish I’d thought of that. When we finally arrived at the hotel we found staff who were almost all discourteous and uncooperative. One of the employees pretended not to understand me even though I speak fluent Italian and English. We were later told by one employee that the staff were expecting the hotel’s new owner to replace the staff and so they didn’t care about doing their jobs properly. The room was dirty and run-down - the hair dryer was broken, the room had stains on the floor and walls, cracks in the wall, and was dangerously dark - there were few lights and the ones that existed were very dim. When we complained the desk clerk first pretended not to understand even after viewing the dim room in person. She finally acknowledged the room was too dark but said it wasn’t her fault and offered nothing to ameliorate the situation. We requested she give us another room. She said she would but didn’t and when we followed up with other employees at reception they said she was gone and had made no arrangements to change our room. Making matters worse, in order to reach our room we had to exit the hotel, walk in the rain and cross an unavoidable giant puddle of water in the courtyard. The breakfast was truly revolting - we didn’t touch it. When we complained to the kitchen staff about the dark, crusty scrambled eggs that had obviously been out for too long they made rude remarks to us. When we tried to make all this known to the people at reception they refused to allow us to speak to the hotel manager or to give us the first names of the people who had been rude so we could identify them to management. They claimed it was hotel policy not to reveal even the first name of any employee. (We later discovered this was untrue, as we heard a hotel employee mention her name to another guest.) The staff seemed to make a point of being uncivil and uncooperative. This was not only our opinion. We spoke to other guests who also could not believe this hotel was advertised as 4 stars. I wished I'd read all the bad reviews before booking."

"Några inledande problem i rummen, men snabbt lösas av vänlig och tillgänglig personal. Bra!"

"Allt okej rena rum TV rena handdukar och luftkonditionering"

"Bra läge, rening, frukost. Möjliga parkeringssvårigheter."

"Bra plats"

"Det bästa, mest favorit och kära hotellet till mitt hjärta! ❤️ Hotell där jag kände mig som hemma!Och det är inte bara i varma, bekväma, bekväma rum där det är trevligt att komma och lämna.. )) Det viktigaste i detta hotell: detta är en speciell atmosfär av mänsklig värme, omsorg och uppriktigt goda relationer!❤️ Det är ovärderligt!Det är därför du vill återvända igen och igen!Utmärkt plats! Guddommelig, känslig, ljuvlig, ljuvlig frukost!!!!!! 😋😋😋 Och, naturligtvis: Alla, Jacomo, Jenifer, Angela - du dekorerar detta hotell! Tack för allt!!! ♥️♥️♥️ Och separat tack till Master Grigory Semyonovich) Jag beklagar kvaliteten på bilderna (Jag gjorde inte separata bilder, dessa är skärmdumpar från min video 🤷♀️)."

"Jag har bott på hotellet en gång tidigare och var besviken på den tiden att bara kunde stanna en natt, så det var nervöst att den vackra upplevelsen förra året kanske inte var så bra, skulle säga att denna tid var mer 9/10 än tio. Ett par av personalen där brygga, och kolla nästan missade mitt tåg som tog nästan tio minuter att kolla ut en person före mig! Rummet var också nio av tio, var på väg smuts och ledde till trafikljud så lossar en punkt, och inte säker på vad som hände med hett vatten när man försökte springa ett bad, vatten var en mycket speciell färg och satte mig ur. Det är mindre än 10 minuters promenad från stationen och brisk 10-15 min till gamla delen av staden. Frukost var ett bra val, den kvinnliga personalen var stor, snabb och effektiv och gjorde en bra kaffe."

"Snygga och rena rum för personalen ....... Främjande frukost ............................"