"En bra plats för korta vistelser.Har alltid varit i Leonardo under mina stopp i Newcastle."

"Utmärkt hotell, förmodligen det bästa letaren hotell jag stannade i Storbritannien från långt borta.Uppdatera badrum/shower Men 10/10."

"There's a service station with coffee ect,"

"Very clean and quiet with great customer service provided by Ian. Exceptionally value for money. Free parking too! "

"4-star hardware, but unfortunately 2-star service We arrived on the afternoon of 13 September 2026. Reception was initially OK, but the problems started with the lift. The doors kept opening and closing, and reception actually asked us to manually shut the lift door ourselves. Very strange for a 4-star hotel. The swimming pool experience was worse. There was no lifeguard or visible staff member at the pool, but CCTV appeared to be monitoring guests. Whenever they thought we were doing something wrong, a male staff member would suddenly come out and speak to us in a rude and impolite manner. We didn’t even know who he was. Instead of feeling relaxed, the pool felt more like a prison than a hotel facility. When we entered the restaurant, there was not even a simple “hello” or welcome. Staff just looked at us without acknowledging us or offering any assistance. Honestly, even at a basic 2-star hotel, I would expect a member of staff to open their mouth and say “hello” to arriving guests. This is the absolute minimum level of hospitality, especially for a hotel claiming a 4-star standard. Breakfast the next morning was clearly understaffed. During our stay the hotel appeared to have low occupancy, and we saw basically one waitress and one chef trying to run the whole breakfast service. Even a simple fried egg was unavailable, yet they were unwilling to refund the breakfast charge. My conclusion: the physical facilities may be 4-star standard, but the human service is nowhere near 4-star level. Unfortunately, the service we experienced was even worse than some 2-star hotels I have stayed at in third-tier cities in China. Four stars should mean more than having a swimming pool and decent facilities. Basic courtesy costs nothing — even a simple “hello” would have made a difference."

"Hotellets byggnad är ganska gammal och har många karaktärer - Rum var trevliga och säng bekväma.Maten är utmärkt (middag och matlagning) och servicen är vänlig och hjälpsam."

"Lovely hotel very friendly staff comfortable rooms and fabulous food altogether beautiful breakfast good would reccomend"

"Det finns ingen vätska i rummet den kvällen, men det är bra att ta till det, men det är inte bra att ta frukost på morgonen, det finns ingen smak på så kallade sandwich-ägg, brödet finns ingen anledning att ta upp smöret, men det finns ingen smak på torr mat. Ingen mjölk tillskott, bara jag kan dricka mjölk, min man dricker inte mjölk.Kaffe är borta, ingen tillskott till kaffebönor, så vi inte dricker kaffe!"

"Bra plats!"