Lyxhotell i South Jakarta City

"Room looks pretty old, but it is maintained well. Spotlessly clean. Great value for money and situated in the heart of Jakarta. Easy access to Casablanca mall. Just short walk away from the hotel. Breakfast buffet is okay. Loved their ginger tea, but lacking some varieties for vegetarians. Coild improve vegetarian options. Overall, had a pleasant stay with friendly and helpful staffs."

"The hotel lobby is humid especially during hot day. Jkt is hot day most day. Gym only opened 6am-10pm Lift lobby on each room floor is humid and no aircon. As soon as you step into the hotel entrance, into the lift and out of the lift lobby before entering the room, the area has a musky smell and can be unbearable. To add on, there is no aircon along the lift corridor. Morning breakfast is quite limited. Indonesian cuisine selection is limited, international cuisine also limited. Inside the room, they do not provide any drinking bottles. There is water dispensing container but I am not sure if the container is clean and safe for drinking. So in the end I buy my own bottled water. The towel provided were well washed and over used, also smelly. Just like these towels just hot from the laundry and not propered air. Basically I just find the hotel condition IS OLD and not well maintained."

"2nd time staying here. Fell in love with it the first time I came. The interior are super chic, room is very nice, spacious, comfortable. The bath tub was a nice touch. The breakfast is a must-try with good spread. Service staffs are well-trained and attentive. The location is great too with many good restaurants around, the rooftop bar is a nice hangout place at night . Will strongly recommend."

"New try in Jakarta and another apartment type room. Plenty of space but a bit dated and rough on the edges. Location is quite allright and plenty f&b options around or within a short ride. Good cleaning and no street noise, but a bit thin walls to screaming tantrum kid next door. Breakfast spread was good and nice and helpful staff. This was a step up from Manhattan down the street but still not the greatest value for money. Will keep it on the list for next time but might also try another option."

"Excellent location right above the Pondok Indah Mall! There’s live music at The Lobby Lounge in the evening and as a member, I was also greeted with a complimentary drink which was so nicely presented. Absolutely a pleasure to wind down after a packed day for business travellers!"

"Great hotel, very new and great location. We have got upgraded room, so my review is fot 1 bedroom suites. Well-appointed room with complete amenities in room such as stove, refrigerator, washing/drying machine, in bedroom and in sitting room TV. Has spacious bathroom with bathtube and standing shower. The room also has dedicated luggage room. Well-spread breakfast with good coffee. Hotel employee also nice and very helpful. The hotel is only 10 minutes walking distance to Lippo Avenue Mall. The nearest convenient store is only 3 minutes away."

"Hotel is ok. Looks a little different from photos haha, in the photos it looks quite new and modern but when i reached in the hotel room. It looks like kinda old but its clean. Downside, the mattress is hard :( my tv wasn’t working well because the remote is spoiled. Called someone up, idk what they fixed but the couldn’t control the volume of tv, it think the remote is spoiled. The sink tap in the toilet is kind of spoiled too, its hard to control the amount of water you need coming out of the tap. Good side, the pillows are so comfortable! The staffs there are all very friendly and helpful. I like how they greet customers with a sincere smile and polite gesture. There was free jamu 🫶🏼 kids play area at the lobby. Breakfast buffet spread was great too! Location was at CBD area near a mall. Love it"

"Overall had a very disappointing experience celebrating our anniversary here. We stayed over one night. we had.Had a lovely surprise in the room with anniversary wishes and a lovely cake.The room itself was large and beautiful with wonderful views of the city. The hotel itself is stunning with lovely artwork and decor. Swimming pool was beautiful and loved the jacuzzi. A little cold in the pool most of the time as the buildings cover the sun. Fantastic gym! We went for drinks to their bar at 2pm and they didn't offer us the alcohol menu. When we specifically asked for it and then asked for signature drinks from it, we were told it wasn't available as the mixologist wasn't there and would be in at 4pm. We went again for pre dinner drinks, listened to lovely live music and again the signature drink I wanted wasn't available! Asked for a simple margherita and they charged us a price that was more than their signature drink prices! Many of the drinks like the beers on the menu was not available. Bar food was bland and mediocre. Was disappointing. Went out for an early dinner and came back to the hotel. Both of us felt very hungry at about 11.30pm and ordered the only meat pizza they had on their in room dining 24/7 menu and they tell me 15mins later that the pizza is not available! When we checked out, we weren't even asked how our stay was ..guess they didn't want any feedback or cared enough to know if we enjoyed our stay or not. We have been to Raffles in other countries and by far this was the most disappointing experience. Overall felt more like a business hotel"

"My previous stay with this hotel was in 2016. The check-in process was very smooth and efficient. There were some hiccups at The Asia but the service recovery was second to none showing the true DNA of the Ritz-Carlton. Kudos to Melany and Jaya for your excellent service. The hotel may be 21 years old but people like Melany and Jaya who keep the brand spirit immortal. I definitely will stay at this hotel again anytime I visit Jakarta."

"We love the apartment as it is a reputable hotel chain and it allows us to book more rooms for travellers who travelled as a  family. However, the hotel should replace all small and compact size toiletries to those bigger size toiletries installed in the toilet to reduce wastage of throwing the bottles and saving the earth. The master room toilet door was not user friendly and dangerous as if you accidentally closed the door by leaving your fingers slightly on the centre of the door, it will pinch your fingers painfully. Security in hotel is safe. The staff at the counter should be more friendly by smiling at all passing by customers. They will only smile at you when u walked to the counter to inquire some concerns."