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"The Management could improve better especially on cleanliness. Blanket & bedsheet got stain everywhere, blood & dirty stain. Curtain also very dirty (this should be taken in actions as the curtain is right beside the bed. Not hygienic). Toilet glass door also quite dirty looks like didn’t brush/ clean it for a long time. Other than that, is ok for us. Thank you for the good services by the polite receptionist. To the management of The Jazz Hotel, please take this review positively as your Hotel location & services is good."

"Overall, the experience was quite pleasant, and the staff were all very friendly. I didn’t see any slippers in the room, but you can collect them from the front desk in the G lobby. The room provided a directory of nearby shopping areas and restaurants, and I really liked the scent of the shampoo they offered. The room was fairly clean, though the shower facilities may need some maintenance since the showerhead couldn’t stay in place. I also noticed reviews mentioning that the hot water wasn’t warm enough. Honestly, if you expect very hot water for showering, that might not be realistic. But for me, it was still warm and usable, and overall the bathroom was clean. The room had a nice view, and there was a chair by the window where you could sit and watch the egrets. The TV was somewhat disappointing, as it only offered local channels with limited options and no access to other networks. Another thing worth mentioning is that some earlier reviews said the air-conditioning wasn’t cold enough and was noisy. My experience was the opposite—it was definitely cold. Even with the temperature set to 21°C, it still felt chilly, though it was comfortable once I was under the blanket. The bed was comfortable, but the bedsheets may need to be replaced, since white fabric makes any stains very noticeable. I unexpectedly fell asleep early and had a very restful night. In the morning, I definitely didn’t want to miss breakfast, since that was one of the things I was looking forward to. The selection was quite good, though the drinks felt a bit limited for me. The rooftop sky garden had no lighting at night, so I decided not to go up. Before checking out in the morning, I went to take a look. The space isn’t very big, and it’s a pity that much of the view is blocked by wooden decorations, though the other side has a nice open view. There’s also a small lounge area in the G lobby with drinks and snacks. Drinks naturally attract ants, so I did notice some—but it was still within expectations. So my ratings are: Overall ★★★★☆ Cleanliness ★★★★☆ Service ★★★★★ Facilities ★★★☆☆ (3.5 stars) Breakfast ★★★★☆"

"Good for a short stay.Not much attractions nearby,but good choices of restaurant within walking distance.Comfortable bed and room size is reasonable with the price."

"Clean hotel with clean room. Good hairdryer, dries hair quickly. Good tv and comfortable bed. Many eateries all around the hotel vicinity, there’s also a laundry shop near the hotel. Massage shops also just next door. Easy check in and check out. Eco hotel because the toiletries are in permanent bottles so zero waste on toiletries that way. Toothbrush and coffee available at the reception to take if needed. There’s lift at hotel for easy floors access. However the toilet is really very small and the arrangement of toilet bowl and sink is quite uncomfortable, too tight a space. Also the shower head angle is very bad and difficult to adjust. Bad toilet experience due to the layout of toilet and facilities. Other than that, it’s quite a nice stay"

"Although bed sheet, pillow are clean but it is noticeable that those have been use for long time. Overall stay is pleasant and cleanliness is well maintained."

"The location was strategic with a lot of eateries, convenience shops and located next to Regency Hospital. I checked-in late night and found that the curtain hooks were broken. I called the guy in the reception to fix also mentioned to him that my room has a bit of faulty smell. He came up immediately to fix the curtain hooks and passed me the air freshener for the room. I stayed for one night and left early morning for my meeting. Overall, my stay was Ok."

"The neighborhood around the hotel is really good especially if you're looking for a quiet yet convenient one because there are a lot of food/drink stores including MacDonald right in front of the hotel, convenience stores like 7/11, Family Mart and even a gym in front of the hotel as well. Both the room and bathroom are quite spacious and clean also. Another good thing is that the hotel not only give new water bottles on every housekeeping but also has a water dispenser at the lobby for everyone to refill water anytime. The only bad thing I experienced was that the rooms are not that sound-proof at all since I can hear the guests speaking from the room beside us at night and early in the morning as well. Overall, the hotel seems reasonable for the price with its location and cleanliness for me."

"The check-in counter staff was very friendly and helpful. The family room we had -- Rm # 201 was spacious and clean.The bed was very comfortable.The room was surprisingly quiet; maybe it was because it was a cul-de-sac room. Bathroom was basic but clean. The only thing I dislike was the shower head, which had a spray setting so spread out that caused us to take longer to shower. The bidet water pressure so strong that it's 'hard to use. If the hotel could fix these two problems, it would have sweeten the deal even more. The room cost around $37 at the time of my booking. Overall the hotel makes a good choice in this price range for a one to two nights' stay. P.S. The hotel is located very near to Aeon, where an overhead bridge leads to the other side of the road with lots of f&b offerings."

"Had our first stay at this new hotel! Some people might confuse it with the other Sheraton in central JB since the names are similar, but they differ in both star rating and location. The location here isn’t the most convenient, and getting a Grab can be a bit tricky. That said, the service was great—really appreciated how the staff checked in to see if we needed help with transport and even offered water. Breakfast selection wasn’t huge, but it’s reasonable for a smaller hotel. Just felt the food could be replenished a bit faster. Overall, a great experience, though the location might be a drawback for some."

"As an environmental conscious person. It is good to see that the hotel didn't provide the small cleaning items such as disposable toothbrush and small tooth paste. All the necessary items are provided. It is unfortunate that there is a electricity black out in my room before 8.30am and not fix by 10.30am when I came back. But the staff provided me another room before my check out at 12 noon. As I need to use electricity. The staff are friendly. Worth to stay there for non fussy people."