Hotell med 5-stjärniga i Ontario, Kanada

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

Totally disappointed. We were visiting my son in Toronto. I stayed with my son. My sister and her friend stayed at Royal York mainly for the location and history. I seldom travel in North America because hotels are just too expensive. I favoured Asia much more. We had lunch at the restaurant. There were 5 of us. Services were very slow. One of us ordered steak and eggs for lunch. Steak came with no eggs. The server brought eggs later with no apology. We ordered coffee. Coffee came with no cream and sugar. Oh well. The final night of our stay i had dinner with 2 of my old friends and we went back to lobby bar to meet my sister for a drink. We were seated and there was no server to be seen. When we raised our concern to the manager Karen, she promptly asked us to leave even though we told her we were hotel guests. She intended to embarrass me in front of my friends. It was a first time I got kicked out of bar without even drinking. So we moved across the street to a nice local bar. We were seated and served a bottle of wine at half of the price. I would like to have Fairmont to provide a response from Karen for the reason for kicking us out. So our destination was Montreal and we chose Queen Elizabeth Fairmont. We learnt from Royal York. We avoided the food and beverage at the hotel. I am a seasoned traveler and a Diamond member at Trip.com. This is probably the worst experience I have had in last 10 years of travelling worldwide. I will definitely avoid Fairmont from now on.

The Fairmont Chateau Laurier is an iconic landmark in Ottawa, offering a perfect blend of luxury, history, and charm. Guests can enjoy a guided tour of the hotel to uncover its rich heritage. Adding a unique touch to the experience is Stewart, the hotel's beloved canine ambassador. This friendly black Labrador retriever, once trained as a guide dog, now welcomes guests and has even inspired a children's book series titled ”Stewart: King of the Castle”. The hotel features a beautiful indoor pool with a classic, historical ambiance, making it a serene retreat after a day of exploration. Its prime location places you steps away from Parliament Hill, the Rideau Canal, and the bustling ByWard Market, with museums and other major attractions within easy walking distance. Whether you're visiting for business or leisure, the Fairmont Chateau Laurier delivers an exceptional and memorable stay.

Wonderful 2-night stay. Everything was great - 5 out of 5. The welcoming birthday chocolate strawberries were delicious! We’ll be back!

Very nice..Beautiful view. I would stay there again. A little disappointed with the size of the pool and having to reserve a 2 hour window to be poolside but besides that it was the perfect distance from both BMO field and The Budweiser Stage. Staff were courteous and friendly too.

The bar near the lobby is nice and they have a beautiful bar. The breakfast is not good. They say is included and they only let you have one option from the menu. Luxury is flexibility. Having to pay extra if I want to eat more in a five star hotel feels cheap.

歴史ある雰囲気のいいホテルといった感じで、全体的にスタッフの感じが良く、滞在中よくこまめに声をかけて下さいました。お部屋も素敵で文句なく快適なホテルでした。 朝はロビーにコーヒーが用意されていたり、ホテル内のレストランでアラカルトの朝食(有料)も利用可能、近くに素敵なカフェもあり便利な場所です。 アメニティは近隣のホテルのレビューなどを見ても歯ブラシやスリッパはないかもと思い持参しましたがやはりありませんでした。また今回の部屋は洋服を納められる棚はあるものの吊るすスペースやハンガーがめずらしくありませんでした。2泊の滞在でカジュアルな服しか持参していない私達は問題ありませんでしたがスーツなど必要な方はホテルに確認した方がいいかもしれません。 初めてのカナダなのに、今回ホテルを探す時間が十分なく前日に同価格帯の安定の大手ホテルとだけ比べ迷いましたが、写真や僅かな日本人の口コミに何となく惹かれて予約しました。結果ここにしてよかったですし、また次回もぜひ利用したいです。

This hotel was well worth the splurge!! Great location and the staff are so friendly and accommodating. They were always quick to help and the rooms were super clean. The pool and gym were also very nice.

酒店位置很好，房間很乾凈也很有設計感，住了3天安迪房。服務也很好，半夜要開水服務員一會就送過來了。美中不足的是老房子出水和下水有點不太好，水龍頭的水放出來都是白色的。屋頂泳池風景很好不過水有點涼。