Very nice room Coffee maker in the room would have been a great addition but overall a very comfortable bed and clean room made for a good night’s sleep. Thank you!
Hotell i Old Toronto,Toronto91.8 % av besökare väljer det här området
GGästanvändare2025.10.01
Fantastic hotel with friendly and helpful staff, clean and tidy and excellent location.
This hotel added to our experience in Toronto and we will definitely stay here again when we return.
Great amenities. The hotel room was excellent t with great furniture and a very comfortable bed.
View from our room was outstanding.
Fantastic stay! The hotel has a wonderful environment, and the surroundings made it easy to relax and enjoy every moment. Combined with friendly staff and great service, it was an absolutely memorable experience. Highly recommended!
Det finns inget ljus på att stänga det första rummet de ger mig, innan jag gick ner till frontdesk, jag frågade hushållsdamen och hon sa att jag skulle prata med frontdeskrummet efter 21, det finns inget stängningsljus, rummet inne var mycket mörkt, Jag gick ner till frontdesk och bytte ett rum och sen gav hon mig rum 25, sa jag till hushållsdamen sa inget ljus efter 21 och sedan bad hon mig gå upp och kolla först, efter jag kolla och gå ner sa ingen natt, Hon gav mig ett annat rum #49, jag sa till henne igen inga ljus efter rum #21, hon gav mig fortfarande rum #49, jag sa till henne att ringa hushållsavdelningen för att kolla, men hon bad mig gå och kolla själv, Jag hörde aldrig ett 4-stjärnigt hotell be om att kolla rum för frontdesk, hon vill inte byta ett annat rum för mig innan jag kolla rum 49.Sen går jag upp och kollar sen ner igen.Hon sa att det inte finns fler rum tillgängliga. Jag sa till henne att jag vill prata med hennes övervakare, hennes övervakare kommer ut och slutligen ge mig rum #11 med ett cellulärt ljus.Totalt använder jag en timme för att checka in.Det är vad för slags hotell det är.
Our stay at the hotel was highly enjoyable, primarily due to its exceptional location. The hotel is conveniently situated near both Horseshoe Falls and the American Falls, offering stunning views of the latter. Additionally, its proximity to the Casino and a shopping mall further enhances its appeal. We found the Italian restaurant's cuisine to be excellent, and the staff, both in the restaurant and throughout the hotel, were consistently helpful and friendly.
Great location! Very nice Fallsview from the river site room. Very comfortable beds and nice, thick towels.
The only complaint I have about the parking, which quite far away from the hotel and very expensive (about $54 with the taxes). I would suggest to unload the luggage and drive the underground public parking, which is the same distance as Marriott'S parking but, costs $20 cheaper.
We decided to do a quick staycation with our 3 year old twins and this place was perfect! Big pool, spacious rooms with balconies and great Starbucks coffee served downstairs in the hotel store in the morning along with croissants, cinnamon buns, oatmeal, etc. All for extra cost but great to have that available!
Loved my stay Heater & MayQueen are and were amazing customer service, communication and more two amazing women who helped add to the stay I had planned for my mothers birthday. We loved our stay the view of the Falls were amazingly beautiful. At check in I was given discounts to help enhance our trip or give us extra things to do. The view from the restaurant on site was ok and having a wider range of options to choose from would have been nice but food was good. Overall great stay!
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8,4/10
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GGästanvändareThis hotel is very clean and the location is close to all the main attractions. The facilities is good, I was able to use their swimming pool and other entertainment facilities. I would staying in this hotel again next time in Ottawa.
GGästanvändareWas very tired wanted a little rest from home, asked for late check out to catch up on sleep. Regular check out is 11:00 AM we were granted 12:30 PM. At 9:15 AM housekeeping was on the floor banging doors very loud, speaking loudly and knocking on doors while guests were not ready to leave. They had a fire drill and that came with audio music like in the room was very loud and unpleasant. First time experiencing this maybe it’s a protocol.
CCindyTsangI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
AADELLINAFirst time I booked The Brock Tapestry Hotel at Niagara Falls. The receptionist names Montse Aguirre was very helpful, she is very kind helped us to find the nice room with Fallsview window…room is big enough for 3 adults, bed are very comfortable, clean and overall very good. If you want to book at the Brock in Niagara, don’t forget to call and find her and you will not disappointed. Definitely we will come back to this hotel again.
GGästanvändareThe hotel is ideally situated of the front of the lake with the ferries to the islands just outside. An underground stop is just across the road with links to Union station and elsewhere. There are also a selection of buses that pass and a hop on hop off stop is about 10 mins walk. You can walk most places in central Toronto from hotel if you wish and are happy walking. You can choose which street suits you best on your walk and change route for variation as only a block apart and will all get you to central Toronto. You are maybe about 15 mins from the Blue Jays and CN tower so hotel is in a great location. Billy Bishop airport is about a 20 min walk and would be convenient if you can get flights to or from there to your destination. The communal areas in the hotel look very nice, as is the entrance if being dropped off by car. However there is work going on around the outside of the hotel and if walking to and from the hotel it isn’t so pleasant on the eye. My bedroom was spacious but felt dated and would be nice to see a more updated look. However the view onto the lake more than made up for that minor irritation. The staff were all great and helpful when asked. There was various things going on from regular activities in the leisure area to free ice cream and wine ( not together unfortunately ) and music in the afternoon. The leisure facilities were great with a pool, sauna, steam room and gym as well as an outside area (5th floor) for sitting outside while the kids could play. There was a tennis court and a basket ball hoop. There was also an oppertunity to use cycles and go for a run possibly with a guide. We didn’t eat at the hotel so couldn’t comment but the did have a restaurant on the top of there south tower that would give great views. We did grab a coffee and snack from across the street and would enjoy sitting on the benches just along from the hotel looking into the lake in the morning. All in all one of the older hotels ( I think) in a great location with great views and facilities which met our needs.
GGästanvändareFantastic stay! The hotel has a wonderful environment, and the surroundings made it easy to relax and enjoy every moment. Combined with friendly staff and great service, it was an absolutely memorable experience. Highly recommended!
GGästanvändareWhere to begin... first of all, when I made this booking, there was no mention whatsoever of HEAVY DUTY CONSTRUCTION beginning every day at 7 a.m. Naturally upon checking in, I'm informed that there is intense construction happening right next door. And yes, it was brutal. I also SPECIFICALLY booked this hotel because there was an option to reserve now, pay at the hotel. Here are some direct quotes from my booking confirmation email: ”You'll need to pay upon check-in at Andaz Ottawa Byward Market, by Hyatt,” ”Your payment will be handled by Andaz Ottawa Byward Market, by Hyatt,” and ”Pay at Hotel.” Sure enough, I get there, and the money's already been taken out of my credit card and I owe nothing to the hotel upon check-in. (This matters for reimbursement purposes at the company I work for.) Lastly, I was told when I checked in that housekeeping would be visiting every third day -- that was fine by me. But the very first day, I come back to my room after a long day and someone's been there, replacing towels, removing the minimal garbage in there, etc., which I was not at all prepared for given that I was advised the opposite. It made me extremely uncomfortable because all of my personal effects were left throughout the room, not expecting housekeeping given that I was advised no housekeeping would be coming until the third day. I'll be honest, that creeped me out as someone travelling alone. The staff were apologetic but I didn't find their explanation at all sufficient. (The housekeeping manager and front desk attendant completely contradicted each other.) Overall, such a chaotic stay. Oh, and, the heat in my room didn't work. Had to request a space heater... I mean, c'mon.
AAnonym användareThe bed was comfortable and the breakfast buffet was great. The room was fairly quiet. The shower controls were modern. The only thing was no trash bags in the trash bins inside the room, and no bottled water included (had to bring my own). The garbage bags they provided after requesting them were too big lol. The cost was fairly expensive for just one night though manageable if splitting the cost with another guest.
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