Very nice room Coffee maker in the room would have been a great addition but overall a very comfortable bed and clean room made for a good night’s sleep. Thank you!
The hotel’s location is excellent — very convenient for traveling to and from the airport. The property also provides a shuttle bus service between the airport and the hotel, which makes transportation easy and straightforward. The shuttle operates every 30 minutes, which is quite manageable, though it can mean a short wait at times.
The gym and pool look great as well, perfect if you want to get some exercise or relax during your stay.
Fantastic stay! The hotel has a wonderful environment, and the surroundings made it easy to relax and enjoy every moment. Combined with friendly staff and great service, it was an absolutely memorable experience. Highly recommended!
The hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions.
The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is weird and could be plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable.
The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel.
Important suggestion: because the hotel is attached to other businesses, security is important.
1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants.
2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors.
Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.
Miljö: Hotellhallen är ganska liten, men den är ganska fin, och Lake Landscapes havshaven i rumsstora fönster är också mycket fin.Det var verkligen förvånande att öppna dörren för första gången när man såg landskapet
Hälsa: Bra.
Tjänst: Receptionen är super entusiastisk
Geografisk position är också utmärkt.Det är nära Kingstons kort.
We are happy to stay in doubletree … the room is clean and good fit with family and kids… also our room can see the fireworks…. And I checked with front desk, all the rooms can view the fireworks. I definitely will come back to this hotel again.
The hotel room itself was lovely – clean, spacious, and thoughtfully prepared. We felt warmly welcomed by the sweet touch of two towel swans arranged on the bed upon arrival.
However, the breakfast experience was disappointing. Despite offering only a very simple set menu, we waited nearly an hour to be served.
Additionally, when we politely asked the front desk for late checkout due to breakfast delay. We had to fight for a mere 30-min extension.
On the positive side, the hotel’s location is excellent for exploring the beautiful small town, which was truly charming.
Our stay at the hotel was highly enjoyable, primarily due to its exceptional location. The hotel is conveniently situated near both Horseshoe Falls and the American Falls, offering stunning views of the latter. Additionally, its proximity to the Casino and a shopping mall further enhances its appeal. We found the Italian restaurant's cuisine to be excellent, and the staff, both in the restaurant and throughout the hotel, were consistently helpful and friendly.
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8,4/10
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GGästanvändareThis hotel is very clean and the location is close to all the main attractions. The facilities is good, I was able to use their swimming pool and other entertainment facilities. I would staying in this hotel again next time in Ottawa.
GGästanvändareWas very tired wanted a little rest from home, asked for late check out to catch up on sleep. Regular check out is 11:00 AM we were granted 12:30 PM. At 9:15 AM housekeeping was on the floor banging doors very loud, speaking loudly and knocking on doors while guests were not ready to leave. They had a fire drill and that came with audio music like in the room was very loud and unpleasant. First time experiencing this maybe it’s a protocol.
CCindyTsangI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
AADELLINAFirst time I booked The Brock Tapestry Hotel at Niagara Falls. The receptionist names Montse Aguirre was very helpful, she is very kind helped us to find the nice room with Fallsview window…room is big enough for 3 adults, bed are very comfortable, clean and overall very good. If you want to book at the Brock in Niagara, don’t forget to call and find her and you will not disappointed. Definitely we will come back to this hotel again.
GGästanvändareThe hotel is ideally situated of the front of the lake with the ferries to the islands just outside. An underground stop is just across the road with links to Union station and elsewhere. There are also a selection of buses that pass and a hop on hop off stop is about 10 mins walk. You can walk most places in central Toronto from hotel if you wish and are happy walking. You can choose which street suits you best on your walk and change route for variation as only a block apart and will all get you to central Toronto. You are maybe about 15 mins from the Blue Jays and CN tower so hotel is in a great location. Billy Bishop airport is about a 20 min walk and would be convenient if you can get flights to or from there to your destination. The communal areas in the hotel look very nice, as is the entrance if being dropped off by car. However there is work going on around the outside of the hotel and if walking to and from the hotel it isn’t so pleasant on the eye. My bedroom was spacious but felt dated and would be nice to see a more updated look. However the view onto the lake more than made up for that minor irritation. The staff were all great and helpful when asked. There was various things going on from regular activities in the leisure area to free ice cream and wine ( not together unfortunately ) and music in the afternoon. The leisure facilities were great with a pool, sauna, steam room and gym as well as an outside area (5th floor) for sitting outside while the kids could play. There was a tennis court and a basket ball hoop. There was also an oppertunity to use cycles and go for a run possibly with a guide. We didn’t eat at the hotel so couldn’t comment but the did have a restaurant on the top of there south tower that would give great views. We did grab a coffee and snack from across the street and would enjoy sitting on the benches just along from the hotel looking into the lake in the morning. All in all one of the older hotels ( I think) in a great location with great views and facilities which met our needs.
GGästanvändareFantastic stay! The hotel has a wonderful environment, and the surroundings made it easy to relax and enjoy every moment. Combined with friendly staff and great service, it was an absolutely memorable experience. Highly recommended!
GGästanvändareWhere to begin... first of all, when I made this booking, there was no mention whatsoever of HEAVY DUTY CONSTRUCTION beginning every day at 7 a.m. Naturally upon checking in, I'm informed that there is intense construction happening right next door. And yes, it was brutal. I also SPECIFICALLY booked this hotel because there was an option to reserve now, pay at the hotel. Here are some direct quotes from my booking confirmation email: ”You'll need to pay upon check-in at Andaz Ottawa Byward Market, by Hyatt,” ”Your payment will be handled by Andaz Ottawa Byward Market, by Hyatt,” and ”Pay at Hotel.” Sure enough, I get there, and the money's already been taken out of my credit card and I owe nothing to the hotel upon check-in. (This matters for reimbursement purposes at the company I work for.) Lastly, I was told when I checked in that housekeeping would be visiting every third day -- that was fine by me. But the very first day, I come back to my room after a long day and someone's been there, replacing towels, removing the minimal garbage in there, etc., which I was not at all prepared for given that I was advised the opposite. It made me extremely uncomfortable because all of my personal effects were left throughout the room, not expecting housekeeping given that I was advised no housekeeping would be coming until the third day. I'll be honest, that creeped me out as someone travelling alone. The staff were apologetic but I didn't find their explanation at all sufficient. (The housekeeping manager and front desk attendant completely contradicted each other.) Overall, such a chaotic stay. Oh, and, the heat in my room didn't work. Had to request a space heater... I mean, c'mon.
AAnonym användareThe bed was comfortable and the breakfast buffet was great. The room was fairly quiet. The shower controls were modern. The only thing was no trash bags in the trash bins inside the room, and no bottled water included (had to bring my own). The garbage bags they provided after requesting them were too big lol. The cost was fairly expensive for just one night though manageable if splitting the cost with another guest.
GGästanvändareI was initially apprehensive about staying in an ”old” hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future
JJoyful SoloThe room was clean but quite outdated, with a musty odor, reminiscent of damp towels. The bed and pillows were comfortable, which was a plus. However, there were no toothbrushes, toothpaste, or slippers provided. The coffee machine in the room had water pooled in the tray, likely from the previous guest's usage and it appeared never have been cleaned. Additionally , there was no hot water kettle or bottled water provided in the room which was disappointing. The lobby, corridors, and other public areas had a strong smell of bleach, which was overwhelming.
The buffet breakfast was a highlight. For CAD$20, it offered a wide selection, and the quality was excellent, making it a great value.
Service was a bit of a mixed bag. Restaurant staff, especially Erica, was fantastic—attentive, polite, and thoughtful. She checked in with every guest to ensure they were satisfied with their meal. Unfortunately, some of the male staff seemed to be less eager to serve non-Caucasian guests, which was disappointing and made the experience feel less welcoming.
I also want to give a special mention to Chitra at reception. I arrived early, and she went out of her way to accommodate me, even managing to arrange an early check-in. She also informed me about the late check-out benefit available to IHG members, which the other male receptionist had not explained when he simply rejected my request.
Overall, the hotel is somewhat pricey, but the breakfast and service (especially from Erica and Chitra) made up for some of the other shortcomings.
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