Hotell med 4-stjärniga i Québec, Kanada

The guy at the FD who checked us in was very nice. He was very helpful that when we noticed we don’t have a kettle in room, he went up to our floor and got us a new one. The only downside was the cleanliness of the room. Hair was found beside the window and the duvet cover was a bit stained. But overall we enjoyed the stay. :)

I love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint. I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.

위치가 환상적이다. 샤또 프롱트낙이 눈앞에 바로 보이고 올드 퀘벡의 중심에 위치하고 있어 어디든 이동하기 쉽다. 벨보이부터 발레파킹 담당자, 데스크 직원까지 모두가 불어, 영어에 능통하고 친절하다. 호텔 자체는 오래되어서 룸의 구조 자체는 낡았으나 새로 리모델링하여 깨끗하고 단정하다. 물론 샤또 프롱트낙에 숙박하면 좋겠지만 여건상 힘들다면 클래랜던 호텔이 최고의 대안이 될 것이다.

A quirky little hotel that is directly on the main drag in Gatineau. The room was a good size, though the tiny bathroom left a lot to be desired; it was old, dated, and so small that the sink was in the main room. The bed, however, was very comfortable and the desk/tv setup was great. Lots of convenient receptacles for plugging in phones and the like. The fridge in the cupboard made that cupboard very hot and I'd imagine those fridges won't last long as burnout must be a thing... Weird, convoluted directions for getting to the hot tub from our room; make sure to leave a trail of breadcrumbs or you may be lost forever. Front desk staff were professional and completely bilingual, which was very much appreciated.

A single issue can significantly detract from the overall experience, overshadowing the hotel's positive attributes, such as its location and the city's appeal. The room's cleanliness did not meet the standards expected of a five-star establishment. Despite presumed cleaning efforts, the room exhibited persistent uncleanliness. Evidence of this is readily apparent; for example, personal items left on surfaces, such as an iPad, mobile device, or dark-colored clothing, quickly accumulated dust or grime. Photographic evidence further substantiates this claim. Upon departure after a two-night stay, we attempted to address this concern with the reception. However, instead of offering an apology, the staff questioned our delay in reporting the issue and offered a complimentary coffee as compensation. How funny.

Amazing place to stay and relax. Winter would be even better as there is an on-site onsen swimming pool and Spa for extra cost though. Gym is the best.

I liked the hotel location and facilities. The indoor pool was amazing and the live stage was so good. I would definitely visit here again and book the terrace view next time. However, there are few things that I was very dissapointed. The room was not managed well. There are white things are around the floors (it looks like painting or wall paper. I asked to change the room, but the new room has the same problem). Hair dryer was phsically broken and not working. Heater is not working and when I turn on, it is very noisy. There was a party when we stayed and it was very noisy until almost 1 pm. We called at 12:30 and the reception said they send a security. However, it was still noisy after 30 mins).

À 15 minutes du Mont tremblant. Bel hôtel, chambre spacieuse. Piscine, sauna. Parfait.

Absolutely wonderful experience! Service by all (valet, front desk, concierge, maid) was exceptional. Will always stay here when visiting Quebec City. Many, many thanks to all involved in making our stay at the Auberge Saint-Antoine simply unforgettable!

The hotel is more impressive than expected, and transportation is convenient. Most of the scenic spots can be reached on foot by crossing the bridge. Of course, it's also easy to park if you drive here. The rooms are spacious and clean, but unfortunately, the air conditioner is a bit noisy. The hotel uses a central air-conditioning system, which is much quieter than traditional independent air conditioners. It's believed that the noise can be reduced through proper maintenance.