Lyxhotell i Makati

"We had a connecting booking from February 14–16 and February 16–17. Check-in time was 2:00 PM, and although we arrived late around 5:00 PM, we expected that the room would already be ready by then. Upon check-in, the receptionist handed us the keycard and mentioned that we were given an “upgraded room.” This was not something we requested, so we assumed it was a courtesy upgrade. I then asked about our second booking and whether we would need to transfer rooms. The reason I booked the same room type for both stays was to avoid the hassle of transferring, especially on our last day. However, we were informed that if we wanted to remain in the same upgraded room for the second booking, there would be an additional charge — even though we did not request the upgrade in the first place. We decided to stay in the “complimentary upgraded room” for the first night. Unfortunately, upon entering, the room was noticeably dusty, particularly the balcony, which looked like it had not been used or cleaned thoroughly for a long time. We had to call twice to follow up on missing amenities such as bathrobes, bath towels, and hand towels. When the hand towels arrived, they were dirty. The water bidet was not working, and although we called to report it, no one came to assist. We eventually had to manually turn on the main faucet under the toilet bowl ourselves. The kitchen sink was also not properly connected to the water pipe — when we turned on the faucet, water leaked onto the floor. As a result, we were unable to use it during our stay. For our second booking (February 16–17), we ended up paying for the upgraded room to avoid the inconvenience of transferring rooms. As for breakfast, it was not worth the additional cost. We had to follow up twice just to get a sunny-side-up egg, and in the end, we finished our meal without receiving it. This review is not meant to criticize unnecessarily, but rather to highlight areas that clearly need improvement. We hope management takes these concerns seriously and implements the necessary actions to improve service quality and guest experience."

"I had a very satisfying stay at New World Makati Hotel, and I've already made a repeat booking for my next visit.. which says it all!! I arrived earlier than official check-in time, and the staff were incredibly accommodating. He kindly assisted me in using the fitness center first, allowing me to shower and freshen up after my journey. This thoughtful gesture made a big difference and immediately set a positive tone for my stay. Throughout my visit, the team was consistently professional, attentive, and genuinely helpful, always willing to go the extra mile to ensure comfort and convenience. Overall, it was a seamless and pleasant experience, and I truly appreciate the warm hospitality. I would highly recommend this hotel and look forward to returning again this week 😊"

"Enjoyed our holyweek staycation in a very quiet Makati. There is an ongoing mall construction across the street but it was a holiday so no issues. The staff are nice. We appreciate the complimentary snacks and drinks. Nice big pool might need an update soon, need more lights at night."

"Would definitely stay back at this hotel if I come back to Manila. Considering the location it’s walking distance to Glorietta and Greenbelt. Everything about the hotel is presentable as you see on photos. And the buffet..fantastic!"

"Our stay at Shangri-La was excellent. The staff were welcoming and attentive, and the check-in process was smooth. The room was spacious and spotless,. The amenities, from the pool to the fitness center, made the stay relaxing and enjoyable. Overall, it was a luxurious and refreshing experience that I’d gladly recommend."

"My husband and pamangkins enjoyed our stay at this hotel. Overall, everything was great—wala akong masabi. The staff were very helpful, except for one receptionist at the Escolta area, if I remember correctly, her name was Julia. She was very rude and was the only one who did not assist us. When I approached her for help, she even walked away from us. Imagine, it was my husband’s birthday and we received that kind of treatment. I mean, we shouldn’t have to mention that it was his birthday just to be treated properly as guests. Our overall experience was excellent, but because of her, it was disappointing. She was the only one who negatively affected our stay at The Peninsula."

"For a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a ”room check”... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked ”is there anything I can help with?”. Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble."

"I had an exceptional stay at Discovery Primea in Makati. The service was consistently warm, attentive, and professional, making me feel genuinely cared for throughout my visit. Every staff member went above and beyond to anticipate needs and create a welcoming atmosphere. The dining experience was equally impressive—each dish was thoughtfully prepared, full of flavor, and presented with elegance. From breakfast to dinner, the quality and variety of the food were truly outstanding. This combination of excellent hospitality and memorable cuisine makes Discovery Primea a standout choice in Manila."

"Stayed at Fairmont Makati for a quick trip and everything was great. The location is super convenient—right next to Greenbelt and other malls. The room was clean, cozy, and quiet. What made it extra special was that they surprised me with birthday snacks in the room. It was such a nice touch and really made my day. Staff were all really kind and helpful too. Would definitely come back."

"Overrated hotel. We entered into I'm Hotel and taken to Oakwood. We were met with rules and regulations and told about the fines. Balcony door didn't seal well and had a bicycle lock on it. Do not stay here if you can not leave your leg high to get into the tub that has a telephone shower. It's definitely not a place I will take my elderly parents. Breakfast is limited and is with the guest from the other hotel. Your juice options are only one. All in all, it's a clean place with ridiculous traffic at entrance. High-end accommodation with a water dispenser in the hallway, so don't expect drinking water in the room. Advice bring a water bottle to collect the water."